Terms & Conditions
Account on Arbalet online shop
First, please create your account for shopping. It is very simple and secure procedure. You will become permanent customer starting from the third order and will receive 5% discount thereafter. Please refer to our Privacy Policy regarding your personal information. Wellcome to Arbalet Ukraine!
Our products
Arbalet Ukraine offers new quality spare parts for Dnepr and Ural motorcycles. Most parts are fabricated in Ukraine and Russia. Moreover, we have large inventory of new old stock parts produced in USSR. Although they never been used before long storage could affect their presentation features. We try to specify condition of every part as close as possible. Please ask us if you have any additional questions.
To satisfy demands of vintage and historic vehicle owners we offer used old parts. We thoroughly check their condition and write detailed report with photographs that could be requested before ordering.
Please ask all questions before payment. We are happy to provide any additional information or discuss your doubts.
Availability
Parts shown in our online shop could be in stock or for order. Their availability is stated next to the part description. You can fill your shopping cart and pay within three working days; otherwise it will be automatically cleared. Please contact us if you wish to order parts that you can not see in our online shop.
Handling and Communication
All communication is done using email arbaletukraine@gmail.com. We strive to reply immediately or at least within 24 hours during working days. Please note - we can be in different time zones that could slow down the communication process. Additionally our festive days are not always the same as those in other countries.
Payment
- We process all orders using PayPal system.
- We can accept money transfers. However these orders will be processed only after payment will be cleared, that can take up to a week.
Low Order Fee
All orders placed with a ballance under $25 (sub total) will have a $5 low order fee added to there order. This fee helps cover costs associated with materails and shipping/handleing.
Shipping
We post using national post service company Ukrpost during 5 working days after receiving your payment. Parcels to European countries will be dispatched using surface or air options by your choice, only air is used for all other countries. It takes about 2-4 weeks depending on your country location. Some delays could be experienced due to the customs screening process, mainly to USA although Canada and Australasia have been affected too. We hope you will understand that these are circumstances out of our control and we are doing everything possible to ensure speedy delivery.
Warranty
Parts offered in our online shop have not been produced by Arbalet Ukraine. Many items have long storage history or been used before as disclosed correspondingly. Therefore we can not offer 100% warranty on these items. However we, as a seller, can offer you thorough check of every item before delivery. If any problem arises we will offer you all available support to replace faulty item under warranty of producer. Please contact us if you have any question, difficulty or found that received product is faulty.
Returns and refund policy
Item will be replaced immediately if it is faulty from the box or not as expected. Return postage is covered by purchaser. In some cases we can return money or keep credit against future purchases in our shop. We hope for mutual understanding and cooperation in case of such circumstances and all problems will be solved to satisfy both parties.